All references in this Policy to “EduEdge”, “we”, “our” and “us” refer to EduEdge Learning Hub. All references in this Policy to “Client”, “User”, “you” and “your” refer to the individual(s) who accepted or proposes to accept products or services by EduEdge Learning Hub, including the use of the www.eduedge-tuition.com website (“Site”).
EduEdge is committed to respect your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in Singapore.
Types of Information Collected and Used
EduEdge may collect personal and non-personal identification information from Clients in a variety of ways, including, but not limited to, when a Client visits our Site, registers on the Site, fills out a form, and in connection with other activities, services, features or resources we make available both on our Site and places of business.
We may collect personal identification information from Clients only if they voluntarily submit such information to us. Clients can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
Examples of personal information we collect include:
a. Personal data about you and your family members, which may include names, identification particulars, contact details, preferences, family background, educational information, demographic data, payment details and transaction history;
b. Information and data generated in the course of any continual relationship with EduEdge, for example, instructions given by you to arrange class enrolments, transfers, make-up classes, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, Internet and market research;
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal information may include information from cookies, other technologies deployed for the analysis or website usage or other information technology applications used by our Site.
Web Browser Cookies
Re-Marketing Cookies and Information Collection
We may use re-marketing technology with our advertising partners to market our sites across the Internet and to serve you relevant, useful and helpful ads. We place a cookie on your browser and then a 3rd party reads these cookies and may serve an ad on a 3rd party site (such as Google or Facebook), after you have visited our website.
You may opt out of this ad serving on Google’s opt out page HERE.
You may opt out of this ad serving on Facebook’s opt out page HERE.
How is Collected Information Used and Disclosed
EduEdge Learning Hub may collect and use clients’ personal information for the following purposes:
a. To provide, operate and administer EduEdge products and services, or to process applications for EduEdge products and services, business or financial transactions, and to maintain service quality levels and train staff;
b. To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;
c. To maintain accurate client information and enable customised experiences that meet your preferences and needs;
d. To maintain EduEdge’s relationship with you, which may include providing information on EduEdge’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
e. For marketing and communication;
f. To facilitate product development and service refinements via customer feedback, data analysis and market research;
g. To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
h. To enforce or defend the rights of EduEdge, its employees, officers and directors;
i. For safety, legal and regulatory compliance; and
j. Purposes relating directly thereto.
Third Party Websites
Our website may contain links to other websites of interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
How We Protect Your Information
We are committed to ensuring that your information is secure. Regardless of the location where personal information is transferred or stored, EduEdge will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal information.
Retention of Information
We retain personal information in accordance with legal, regulatory, business and operational obligations.
Right of Access
You have the right to request a copy of your personal information held by us and to request for any inaccurate personal information to be rectified. A request can be submitted by mail or email (Details in the “Contact Us” section). Kindly note that EduEdge reserves the right to charge an administrative fee for providing a copy of your personal information.
Your Acceptance of these Terms
Feel free to contact us for any enquiries, requests or feedback.
EduEdge Learning Hub
301 Serangoon Avenue 2
Effective Date: 6 November 2014